Customer Support
Frequently Asked Questions
Do you have any questions?
After registering and logging in, you can access all services. If necessary, you may be asked to verify your identity or enter additional information.
KRW-K Cowon is a digital stablecoin based on a 1:1 Korean Won deposit, a new digital payment method that combines on-chain transparency and private-sector execution.
Client assets are safely deposited in designated bank accounts at a 1:1 ratio, and accounts entrusted to trust companies undergo regular external audits to verify their transparency.
You can use it with a QR code or card at affiliated online and offline stores, and the list of available stores is constantly expanding.
All transaction details are tamper-proof thanks to blockchain-based technology, and user protection and reliability are ensured through KYC and AML policies.
Yes, foreigners can use the service by completing identity verification with documents such as a passport or residence card.
If you report the issue through the customer center or 1:1 inquiry channel, we will promptly review and respond.
KRW-K can be converted to Korean Won at a 1:1 ratio at any time and will be withdrawn to your designated bank account.
